MAH President’s Interview with Bureau Veritas Malaysia

Attended by:

President, Madam Christina Toh

Date: Tuesday, 28 Jun 2022

On the 28^th of June at Grand Dorsett Subang, MAH’s Madam President Christina Toh was interviewed by Bureau Veritas Malaysia (BVM) as part of their customer’s success story. The interview is also a part of a larger collage of stories regarding the Travel Safe Alliance Malaysia (TSAM) that will have inputs of the other members of the alliance as well.

TSAM is a united front comprised of the nation’s four major players in Malaysia's tourism, business events and airline industry. The members include, Malaysian Association of Hotels (MAH), Malaysian Association of Convention and Exhibition Organisers and Suppliers (MACEOS), Malaysian Association of Tour and Travel Agents (MATTA) and airlines under the Malaysia Aviation Group (MAG).

For MAH’s part, the focus of the interview was about the hygiene and safety label known as the “Clean & Safe Malaysia” certification program. The program was offered to all MAH member and non-member hotels across Malaysia and its purpose was to ensure that appropriate health, safety and hygiene procedures and processes are in place and in line with both local regulatory requirements and international standards.

MAH has appointed BV Malaysia as the independent auditor for the project due to the organization’s global footprint and proven auditing expertise in more than 140 countries. MAH trust that BV, leveraging on their vast experience will be able to deliver a consistent and uniformed solution to all the stakeholders involved whilst ensuring transparency and quality is maintained throughout the whole processes.

The purpose of the interviews was for Bureau Veritas to hear the story of collaborations, campaigns, and partnerships from the perspective of MAH as their customer. Bureau Veritas also believe that this interview will not only benefit Bureau Veritas but since it will be published in Bureau Veritas’ main channels, will also serves as a great platform for MAH, MATTA, MACEOS and MAG to reach the wider international audience as well as share with the public on the measures taken in ensuring the best practices and preventive measures for a safer business restart after the pandemic.

About the Malaysian Association of Hotels (MAH)

Malaysian Association of Hotels (MAH) is the umbrella body for hotels in Malaysia formed in 1974 and initially established by a group of concerned and dedicated hoteliers to bring about a more dynamic hospitality industry aimed at building a workforce of highly skilled, innovative and disciplined individuals. Its long-term goal was to enhance the efficiency of the hospitality industry, thus, bringing about a more dynamic Malaysian hospitality industry. MAH, as the official national network for the hotel industry, represents more than 900 hotels throughout Malaysia supplying a total of 155,287 rooms which is about 65% of the total number of hotel rooms available as guest accommodation in this country. With 13 chapters across the nation, MAH acts as a voice of the industry, working as one body to promote, protect, represent and advance the interests of its members.

About MAHTEC

MAHTEC Sdn Bhd commenced its fiscal year in 1998 to profile MAH as a human resource development provider and to upgrade the skills and knowledge of staff-in-service in the industry. MAHTEC is the training arm of the Association specializing in developing quality human resources in the hospitality industry. Highly specialized in the areas of Hospitality Skills Training and Managerial Development Training, all programs are facilitated by experienced and qualified Trainers through workshops and practical session.