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MS. Canny SL Tan, CHE, CHT


Ms. Canny SL Tan, CHE, CHT, has been in the training industry for the past 20 years, with the last ten, in senior   management positions of a number of leading Malaysian hotels, namely the JW Marriott Hotel and Berjaya Hotels & Resorts.

She holds a Diploma in Hospitality Management with Honours and Master in Education in which she obtained respectively through the Educational Institute of the American Hotel and Lodging Association (EI), USA and Open University Malaysia.

She also holds a Certificate of Specialization (EI) in Hospitality Marketing and Hospitality Human Resources with Honours.

She has a broad spectrum of working experience in positions such as Human Resource Manager, Personnel Manager and Training Manager but has a solid understanding of the tasks and responsibilities of front line employees as a result of rising through the ranks in the Pan Pacific Hotel's Operational Departments.

In addition she has lectured at Stamford College and at the same time was Lecturer-in-Charge of the EI Programmes. Her last position in the college was Programme Coordinator where she managed the School of Hospitality Management.

Ms. Canny SL Tan is also a Certified Hospitality Trainer (CHT) and Educator (CHE) from the Educational Institute of the American Hotel and Lodging Association (EI), USA in addition to being certified by the same institute as Certified Facilitator for its Managing Front Office Operations and Marketing in the Hospitality Industry programmes.

As part of her personal self-development, Ms. Canny SL Tan has also attended programmes on hotel curriculum development, disciplinary procedures, navigating through change, stress management, personality plus and leadership.

Ms. Tan will have the expertise to deliver this subject as she will impart her practical and theoretical knowledge and experience to the participants.

She is an enthusiastic and committed trainer who takes time to understand the need of the participants and works hard to ensure they see results.