The first decade of the new millennium is set to be hugely challenging for the tourism and hospitality sector in the ASEAN region. The tourism sector in Malaysia has risen to the challenges and has emerged as the 2nd largest contributor in terms of foreign earnings towards national income. With a flurry of international events being hosted in Malaysia and the ASEAN region, it is imperative and crucial that our employees in the hotel sector be adequately equipped with the service mindset and managerial skills to address the needs of local and international tourists. In addition, the customer service philosophy requires the total commitment and dedication towards creating “moments of delight” in our pursuit of service excellence.

UNIQUE EXPERIENCE OFFERED BY THE INDUSTRY EXPERTS

The Malaysian Association of Hotels Training and Education Center (MAHTEC) is owned and managed by the Malaysian Association of Hotels. As the training arm of the Association, MAHTEC is committed towards Human Resource Development and strongly believes that investment in human resource is the key factor for growth, sustainability, productivity and profitability in the Malaysian hospitality industry. In line with the organization’s vision in striving towards service excellence, MAHTEC has embarked on a range of training programs and workshops designed exclusively for the industry.

OUR KEY AREAS OF COMPETENCES

Training programs are conducted regularly for the benefit of members. These programs are designed to suit the needs of the members and are reviewed on a regular basis in order to reflect the current trends and challenges facing the industry. The key areas of competences include:

Ø Customer Service Workshops & CRM

Ø Food & Beverage / Restaurant Management

Ø Bar & Beverage Management

Ø Food Safety

Ø Kitchen Operations & Management

Ø Safety & Security

Ø Room Division & Accommodation

Ø Managerial and Human Resource Development Programs

These Certificate programs are reimbursable through the HRDC’s SBL scheme. In view of rapid technological changes and globalization, MAHTEC’s training team has been actively involved in research with the aim of developing new training modules for the industry.

PERSONALIZED IN-HOUSE PROGRAMS

As part of MAHTEC’s vision in striving towards becoming a leading provider of hospitality training and education in the ASEAN region, the company has developed a comprehensive list of in-house training programs to address the unique needs of respective hotels in this region. In-house programs are customized to meet the unique needs of the individual hotels as well as to equip practitioners in the hospitality industry with the relevant knowledge, attitude and job skills that will help them to enhance productivity in their present jobs as well as to prepare for future job challenges.

Our Diploma In Hotel Management facilitated in collaboration with the Singapore Hotel Association Tourism Education Center (SHATEC) has been developed exclusively for industry practitioners and reflects the Association’s vision in striving towards service excellence in the hotel industry. The SHATEC–MAHTEC Diploma in Hotel Management has been successful in terms of participation from MAH members as well as the overall conduct of the 12 modules. The estimated number of 500 graduates of the Diploma Program serves as a testimony for the industry’s recognition of the program and the credibility of MAHTEC as a reputable training and education provider.

INSPIRATION TOWARDS A KNOWELDGE-BASED INDUSTRY
-EC DIPLOMA IN HOTEL MAN
MAHTEC has reached a significant number of hoteliers nationwide, many of whom graduated with the Diploma In Hotel Management and Certificate Programs, subsequently rising up the ladder of success in their area of expertise. They have found the programs offered by MAHTEC to be of very high quality, both in curriculum and teaching methods. Besides, the knowledge and network gained has been immeasurable. It is the positive testimony of successes that has made the Malaysian Association of Hotels proud of its training and education arm MAHTEC.

CORPORATE VISION

A well respected leading regional training and educational institution dedicated towards building a work force of highly skilled, innovative and competent individuals committed towards service excellence and efficiency in the hotel sector and the goals of VISION 2020

CORPORATE MISSION

To provide the leading edge platform to inspire hotel organizations in Malaysia and the ASEAN region to be World Class Companies.

CORPORATE VALUES & PHILOSOPHY

• Maintain High Professional Competency
• Develop and Maintain Strong Partnership Relationships with MAH Members, National Tourist Organizations, Government Ministries and Publics to add value in the service industry
• Move forward as a winning team in a fluid organization
• Constantly strive to be acknowledged as hotel and service industry experts
• Pursue powerful entrepreneur spirit with a sense of integrity and honesty in business relationships
• Commitment Towards Transforming Ordinary Beings into Extraordinary Professionals

C5-2 and 5-4, Wisma MAH, Jalan Ampang Utama 1/1, One Ampang Avenue
68000 Ampang Kuala Lumpur MALAYSIA
Tel: 60-3-4252 5332
Fax: 60-3-4251 9608
Email: general.mahtec@hotels.org.my or admin@hotels.org.my

Mr. Sahak Ahmad General Manager

Mr. Mohd Haire Mohd Noor Admin Assistant

Ms. Melissa Tan Training Administrator

Ms. Nurul Ain Shazieda Training Assistant

Mr. Francis Arulanandan Finance Counsultant

Ms. Mageswary Subramaniam Accounts Executive

IT IS OUR PRIVILEGE TO SERVE YOU